Provider Agency Document Library

This Training Manual will provide an overview of the basic features and functions of the CareBridge Solution and help Provider Agency Employees learn how to set it up to enable the delivery of services by Caregivers using the CareBridge Mobile Application.

This Training Guide is intended to help the user understand how to best utilize the CareBridge Solution as a part of the day-to-day services that are provided. If at any point there are questions, our team is here to help: ncevv@carebridgehealth.com or 1 (855) 782-5976.

This document is intended to teach Provider Agency employees about scheduling appointments for caregivers and members in the Provider Portal.

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This is a five-page/710 KB PDF file.

This document is intended to teach Provider Agency employees about adding diagnosis codes to member information in the Provider Portal.

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This is a three-page/480 KB PDF file.

The Visits page in the CareBridge Provider Portal allows Provider Agency Employees to view completed visits, pre-claim checks, and request claims. They can also make Manual Entries from here.

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This is a seven-page/1 MB PDF file.

The Billing Page in the CareBridge Provider Portal allows Provider Agency Employees to view completed visits that have been submitted for claim processing, enabling them to address denials, rejections, and paid amounts. This guide will show you how to use the Provider Portal Billing resources to your best benefit.

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This is a six-page/779 KB PDF file.

The Roles definitions document defines typical roles that are found in the Provider Portal Technical Manual.

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This is a one-page/106 KB PDF file.

A backlog of visits/claims that need to be entered can result when claims are denied for services provided without using EVV. A second, less common scenario, is when a provider agency waits for their third-party EVV vendor to complete data integration and “holds” claims. Then subsequently, that provider agency decides to start using CareBridge EVV. This document will guide the provider agency Admin in a process to assist with entering a large number of past visits to aid in bringing their payments up-to-date.

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This is a five-page/3 MB PDF file.

This guide will provide details on allocating a location type for a Member's primary and secondary address(es).

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This is one-page/288 KB PDF file.

This guide will provide details on scheduling without an existing authorization.

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This is two-page/288 KB PDF file.

The purpose of this document is to help guide Providers partners with identified additional revenue codes that are allowable for any given procedure code.

Procedure codes are categorized as always, sometimes, or never requiring a prior authorization for a service to be performed. This document outlines the criteria for prior authorizations and which codes may require them.

Home Health services must include a diagnosis code selection prior to billing.