Provider Agency Document Library

This Training Guide is intended to help the user understand how to best utilize the CareBridge Platform as a part of the day-to-day services that are provided.

This Instructor’s Guide is used to equip trainers with materials and information to train caregivers on the setup and use of the mobile app and IVR process. This guide gives the trainer an overview of the materials available, and the most effective manner and order in which to use the materials while training caregivers.

The CareBridge Provider Portal is a web-based workflow tool that enables Provider office employees to view authorizations and claims, schedule and manage appointments, bill for completed visits, and view dashboards to ensure operational excellence.

The purpose of this document is to offer step-by-step instructions for scheduling an appointment within the Provider Portal.

Procedure codes are categorized as always, sometimes, or never requiring a prior authorization for a service to be performed. This document outlines the criteria for prior authorizations and which codes may require them.

The purpose of this document is to provide step-by-step instructions on how to enter Manual Entries for visits that require your intervention within the Provider Portal.

The CareBridge Provider Portal is a web-based tool that enables providers to manage home and community-based service provision in a 21st Century Cures Act-compliant manner. In addition, CareBridge has built-in features to help create billing efficiencies for providers, reducing the number of rejected or denied claims. We do this through Pre-Billing edits that check your visits to verify they are ready to be submitted in a claim.

Tennessee providers can utilize a FOB to allow check ins and check outs for members.

Tennessee providers with UHC members will capture and bill outcome-based employment services through the CareBridge Provider Portal

Tennessee providers with UHC members must act on broadcasting requests in the CareBridge portal.

Tennessee providers can void claims in the CareBridge portal.