Provider Agency Video Library

This library contains tutorial and best practice videos for Iowa Provider Agencies.

As of January 1, 2024, Amerigroup Community Care has changed its name to Wellpoint. You may see or hear references to Amerigroup throughout these trainings - please note that Amerigroup is now Wellpoint.

CareBridge Provider Portal - How to Create and Edit Employees

In this video, you will learn how to create and modify employees in the Provider Portal.


CareBridge Provider Portal - First Time Employee Login

In this video, you will learn how to log into the Provider Portal for the first time.


CareBridge Provider Portal - How to Create and Assign Offices and Groups

In this video, you will learn how to create and assign Offices and Groups in the Provider Portal.


CareBridge Provider Portal - Pre-Billing Checks

In this video, you will learn what Pre-Billing Checks are in the Provider Portal.


CareBridge Provider Portal - Provider Pre-Billing Check Filters

In this video, you will learn how to find and use the Pre-Billing Check filters in the Provider Portal.


CareBridge Provider Portal - Exporting Visits for Claims

In this video, you will learn how to export visits for claims in the Provider Portal.


CareBridge Provider Portal - Acknowledging Authorizations

In this video, you will learn how to find and acknowledge authorizations in the Provider Portal.


CareBridge Provider Portal - Scheduling Individual Appointments

In this video, you will learn how to schedule individual appointments in the Provider Portal.


CareBridge Provider Portal - Scheduling Recurring Appointments

In this video, you will learn how to schedule recurring appointments in the Provider Portal.


CareBridge Provider Portal - Dashboards

In this video, you will learn how to use dashboards in the Provider Portal.


CareBridge Provider Portal - Finding Completed Visits and Using Visit Filters

In this video, you will learn how to find completed visits and use visit filters in the Provider Portal.


CareBridge Provider Portal - Visit Details

In this video, you will learn how to find and utilize the Visit Details page in the Provider Portal.


CareBridge Provider Portal - Creating a Manual Entry

In this video, you will learn how to create a Manual Entry in the Provider Portal.


CareBridge Provider Portal - No Authorizations

In this video, you will learn how to navigate Authorizations in the provider portal when there are no authorizations entered.