Provider Agency Document Library

This library contains educational documents for New Jersey Provider Agencies.

Provider Portal Training Guide
This Training Guide is intended to help the user understand how to best utilize the CareBridge Platform as a part of the day-to-day services that are provided.

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This is a 60-page/5 MB PDF file.  Last updated: 07/12/2022

Setting Up Your Office in the Provider Portal
The CareBridge Provider Portal is a web-based workflow tool that enables Provider office employees to view authorizations and claims, schedule and manage appointments, bill for completed visits, and view dashboards to ensure operational excellence. This guide will help you set up your office employees and caregivers, along with additional setup functions.

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This is a four-page/900 KB PDF file.

Electronic Visit Verification Billing in the Provider Portal
Once visits have been completed, they should be ready to be exported to claims, allowing you to bill for services rendered. If a visit has an issue that might prevent it from being accepted for claims, CareBridge won’t let you export it and will flag it. This billing guide will help you navigate any potential billing issues

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This is a four-page/100 KB PDF file.

Manual Entries in the Provider Portal
The purpose of this document is to provide step-by-step instructions on how to enter Manual Entries for visits that require your intervention.

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This is a two-page/900 KB PDF file.

Scheduling Appointments in the Provider Portal
The purpose of this document is to offer step-by-step instructions for scheduling an appointment in the Provider Portal.

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This is a two-page/400 KB PDF file.

Provider's Instructor's Guide for Caregivers
This Instructor’s Guide is used to equip trainers with materials and information to train caregivers on the setup and use of the mobile app and IVR process. This guide gives the trainer an overview of the materials available, and the most effective manner and order in which to use the materials while training caregivers.

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This is a four-page/4 MB PDF file.

Role Definitions
The following is a list of roles that have been referred to within the CareBridge Platform Training Guide and other training documents. As this list evolves, the agency will be provided with updated lists.

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This is a one-page/100 KB PDF file.

Roadmap to Electronic Visit Verification (EVV) Success
This checklist is a suggested timeline of activities for deploying EVV at your agency to help ensure a successful implementation.

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This is a one-page/600 KB PDF file.

EVV Diagnosis Codes in the Provider Portal
How to find and add diagnosis codes in the Provider Portal.

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This is a three-page/480 KB PDF file.

Authorization Issuance Types
Procedure codes are categorized as always, sometimes, or never requiring a prior authorization for a service to be performed. This document outlines the criteria for prior authorizations and which codes may require them.

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This is a thirteen-page/367 KB PDF file.

No Authorization Workflow
Certain service codes will not have authorizations associated with them for scheduling appointments or completing visits. In theses instances, providers will be able to schedule appointments and complete visits for their members without an authorization.

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This is a four-page/800 KB PDF file.

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