Payers Document Library

This Training Guide is intended to help Healthy Blue employees understand how to best utilize the CareBridge Payer Solution to manage Provider Agencies and the Members they serve on a day-to-day basis. If at any point you have questions, please reach out to your Healthy Blue CareBridge Client Relations Manager.

The CareBridge Payer Portal is a conduit between your organization, Provider Agencies, and Caregivers. In an intuitive and user-friendly solution, it brings together all the relevant information for Members, Authorizations, Providers, Visits, and Claims to effectively manage Provider Agencies and ensure Members receive the highest quality care.

The Discussions page allows Healthy Blue Employees to manage and prioritize inbound communications, act on critical tasks, and communicate internally and externally with Provider Agencies to ensure issues are resolved.

The Dashboard page allows Healthy Blue Employees to view key metrics and trends over time to better manage Provider Agencies. Each of the dashboards can be filtered by date range or provider. Clicking the arrow icon at the top right of each metric or graph will take you to data tables driving that metric or graph. For instance, clicking the arrow for Unacknowledged Auths will take you to the table of all Unacknowledged Auths.