Provider Agency Document Library

This library contains educational documents for Tennessee Provider Agencies.

Provider Portal Training Guide
This Training Guide is intended to help the user understand how to best utilize the CareBridge Platform as a part of the day-to-day services that are provided.

This is a 55-page/10 MB PDF file.  Last updated: 11/9/2022
Provider's Instructor's Guide for Caregivers
This Instructor’s Guide is used to equip trainers with materials and information to train caregivers on the setup and use of the mobile app and IVR process. This guide gives the trainer an overview of the materials available, and the most effective manner and order in which to use the materials while training caregivers.

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This is a four-page/4 MB PDF file.
Last updated: 11/30/2022

Scheduling Appointments for Members Without An Authorization

The purpose of this document is to help guide Providers in scheduling appointments for Members without an existing authorization.

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This is a two-page/2 MB PDF file.

Tennessee Provider Revenue Code Selection Process

The purpose of this document is to help guide Providers partners with identified additional revenue codes that are allowable for any given procedure code.

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This is a two-page/2 MB PDF file.

Authorization Issuance Types

Procedure codes are categorized as always, sometimes, or never requiring a prior authorization for a service to be performed. This document outlines the criteria for prior authorizations and which codes may require them.

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This is a thirteen-page/367 KB PDF file.

No Authorization Workflow
This guide will provide details on scheduling without an existing authorization.

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This is two-page/288 KB PDF file.

United Healthcare Diagnosis Code Selection
Home Health services must include a diagnosis code selection prior to billing.

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This is a one-page/262 KB PDF file.
Last updated: 2/26/2024

Home Health Billing Frequency Setup
Home Health providers must select a billing frequency prior to billing.

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Last updated: 11/17/2022

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