CareBridge EVV Integration - Pre-Billing Validations

The following is a full list of pre-billing checks performed in the CareBridge Platform that would prevent a claim from being generated in the CareBridge Platform and would be returned as an error to the vendor that submitted the visit to CareBridge. The table below includes a comprehensive list of CareBridge Pre-Billing alert validation responses - some may not be applicable to your specific integration.

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Error Code	Entity Type	Description
VCR1001	appointment	Caregiver First Name is invalid.
VCR1002	appointment	Caregiver Last Name is invalid.
VCR1003	appointment	Caregiver License Number is invalid.
VCR1004	appointment	Vendor name is not valid.
VCR1005	appointment	Transaction ID is not valid.
VCR1006	appointment	Transaction Date Time is not valid.
VCR1007	appointment	Provider ID is not valid.
VCR1008	appointment	Provider Name is not valid.
VCR1009	appointment	Provider Tax Id is not valid.
VCR1010	appointment	Provider NPI is not valid.
VCR1011	appointment	Member First Name is not valid.
VCR1012	appointment	Member Last Name is not valid.
VCR1013	appointment	Member Medicaid ID is not valid.
VCR1014	appointment	Appointment Start DateTime is not valid.
VCR1015	appointment	Appointment End DateTime is not valid.
VCR1016	appointment	EVV CheckIn DateTime is not valid.
VCR1017	appointment	EVV CheckIn Method is not valid
VCR1018	appointment	EVV CheckIn Street Address is not valid.
VCR1019	appointment	EVV CheckIn City is not valid.
VCR1020	appointment	EVV CheckIn State is not valid.
VCR1021	appointment	EVV CheckIn Zip is not valid.
VCR1022	appointment	EVV CheckIn Latitude Longitude is not valid.
VCR1023	appointment	EVV CheckOut DateTime is not valid.
VCR1024	appointment	EVV CheckOut Method is not valid.
VCR1025	appointment	EVV CheckOut Street Address is not valid.
VCR1026	appointment	EVV CheckOut City is not valid.
VCR1027	appointment	EVV CheckOut State is not valid.
VCR1028	appointment	EVV CheckOut Zip is not valid.
VCR1029	appointment	EVV CheckOut Latitude Longitude is not valid.
VCR1030	appointment	Manual CheckIn DateTime is not valid.
VCR1031	appointment	Manual CheckIn Method is not valid.
VCR1032	appointment	Manual CheckIn Street Address is not valid.
VCR1033	appointment	Manual CheckIn City is not valid.
VCR1034	appointment	Manual CheckIn State is not valid.
VCR1035	appointment	Manual CheckIn Zip is not valid.
VCR1036	appointment	Manual CheckOut DateTime is not valid.
VCR1037	appointment	Manual CheckOut Method is not valid.
VCR1038	appointment	Manual CheckOut Street Address is not valid.
VCR1039	appointment	Manual CheckOut City is not valid.
VCR1040	appointment	Manual CheckOut State is not valid.
VCR1041	appointment	Manual CheckOut Zip is not valid.
VCR1042	appointment	Auth Reference Number is not valid.
VCR1043	appointment	Service Code is not valid.
VCR1044	appointment	Time Zone is not valid.
VCR1045	appointment	CheckIn IVR Phone Number is not valid.
VCR1046	appointment	CheckOut IVR Phone Number is not valid.
VCR1047	appointment	Diagnosis Code is not valid.
VCR1048	appointment	Attestation is not valid.
VCR1049	appointment	Rate is not valid.
VCR1050	appointment	Manual Reason is not valid.
VCR1051	appointment	Late Reason is not valid.
VCR1052	appointment	Late Action is not valid.
VCR1053	appointment	Missed Reason is not valid.
VCR1054	appointment	Missed Action is not valid.
VCR1055	appointment	Claim Action is not valid.
VCR1056	appointment	MCO Id is not valid.
VCR1057	appointment	ICN is missing or invalid.
VCR1058	appointment	Employee Id is not valid.
VCR1059	appointment	Early visit reason is not valid.
VCR1060	appointment	Early visit action is not valid.
VCR1061	appointment	EVV CheckIn distance.
VCR1062	appointment	EVV CheckOut distance.
VCR1063	appointment	EVV CheckIn reason is not valid.
VCR1064	appointment	EVV CheckOut reason is not valid.
VCR1065	appointment	Survey questions and responses are required.
VCR1066	appointment	Appointment does not contain the same number of survey questions and answers.
VCR1067	appointment	Caregiver tasks are required.
VCR1068	appointment	Caregiver hire date is not valid.
VCR1069	appointment	Caregiver type is not valid.
VCR1070	appointment	Caregiver gender is not valid.
VCR1071	appointment	Caregiver date of birth is not valid.
VCR1072	appointment	Claim 1 invoice number is not valid.
VCR1073	appointment	Claim 2 invoice number is not valid.
VCR1074	appointment	Line 1 invoice number is not valid.
VCR1075	appointment	Line 2 invoice number is not valid.
VCR1076	appointment	Caregiver Medicaid ID is not valid.
VCR1077	appointment	Appointment ID is not valid
VCR1078	appointment	Provider Medicaid ID is not valid.
VCR1079	appointment	Member date of birth is invalid.
VCR1080	appointment	Payer claim number 1 is not valid.
VCR1081	appointment	Billing status 1 is not valid.
VCR1082	appointment	Billed amount 1 is not valid.
VCR1083	appointment	Billed units 1 is not valid.
VCR1084	appointment	Paid amount 1 is not valid.
VCR1085	appointment	Paid units 1 is not valid.
VCR1086	appointment	Payer claim number 2 is not valid.
VCR1087	appointment	Billing status 2 is not valid.
VCR1088	appointment	Billed amount 2 is not valid.
VCR1089	appointment	Billed units 2 is not valid.
VCR1090	appointment	Paid amount 2 is not valid.
VCR1091	appointment	Paid units 2 is not valid.
VCR1092	appointment	Invalid claim action.
VCR1093	appointment	Invalid member Medicaid ID.
VCR1094	appointment	Completed visit requires member attestation.
VCR1095	appointment	Appointment start after end.
VCR1096	appointment	Appointment EVV checkin after checkout
VCR1097	appointment	Appointment manual checkin after checkout
VCR1098	appointment	Caregiver Atypical ID is missing or invalid..
VCR1099	appointment	Diagnosis Code must be valid ICD10 code.
VCR1100	appointment	NPI does not exist on appointment.
VCR1101	appointment	EVV Checkin Zip Code is not a valid zip code.
VCR1102	appointment	EVV Checkout Zip Code is not a valid zip code.
VCR1103	appointment	Manual Checkin Zip Code is not a valid zip code.
VCR1104	appointment	Manual Checkout Zip Code is not a valid zip code.
VCR1105	appointment	Location Start Zip Code is not a valid zip code.
VCR1106	appointment	Location End Zip Code is not a valid zip code.
VCR1107	appointment	Employee SSN is missing or invalid.
VCR1108	appointment	Waiver Type is missing or invalid.
VCR1109	appointment	Modifier 1 is not valid.
VCR1110	appointment	Modifier 2 is not valid.
VCR1111	appointment	Modifier 3 is not valid.
VCR1112	appointment	Modifier 4 is not valid.
VCR1113	appointment	Attending Provider First Name is missing.
VCR1114	appointment	Attending Provider Last Name is missing.
VCR1115	appointment	Attending Provider NPI is missing or invalid.
VCR1116	appointment	Submitted Condition Code is invalid.
VCR1117	appointment	Admission Date is missing or invalid.
VCR1118	appointment	Patient Status is missing or invalid.
VCR1119	appointment	Facility Type is not a valid type.
VCR1120	appointment	Claim frequency is not a valid frequency code.
VCR1121	appointment	Claim type is not a valid type.
VCR1122	appointment	Referring Provider NPI is missing or invalid.
VCR1123	appointment	Attending Provider Taxonomy Code is missing or invalid.
VCR1124	appointment	Manual Checkin reason is not valid.
VCR1125	appointment	Manual Checkout reason is not valid.
VCR2001	appointment	Member is not eligible for visit duration.
VCR2002	appointment	Provider is not active during visit duration based on provider active_start & active_end date.
VCR2003	appointment	Billed units exceeds max units for authorization.
VCR2004	appointment	Billed units exceeds max units for authorization per period.
VCR2005	appointment	Billed units exceeds daily max for HCPC.
VCR2006	appointment	Late visit missing late visit reason.
VCR2007	appointment	Missed visit missing missed visit reason.
VCR2008	appointment	Manual confirmation visit missing Manual confirmation reason.
VCR2009	appointment	Billed units exceeds actual units based on visit check in and check out times.
VCR2010	appointment	Visit check in and check out are outside of authorization's effective dates.
VCR2011	appointment	Member does not match authorization.
VCR2012	appointment	Visit is not associated to an authorization.
VCR2013	appointment	Member is not associated to the visit.
VCR2014	appointment	Reject if authorization has block claiming flag set.
VCR2015	appointment	Reject if provider has block claiming flag set.
VCR2016	appointment	Reject if member has block claiming flag set.
VCR2017	appointment	No rate found for the procedure code.
VCR2018	appointment	No unit definitions found for the procedure code.
VCR2019	appointment	Invalid action given the state of in flight claims.
VCR2020	appointment	Visit cannot span more than two days.
VCR2021	appointment	Authorization has been termed.
VCR2022	appointment	Provider does not match authorization.
VCR2023	appointment	Provider is not associated to the visit.
VCR2024	appointment	Appointment must contain CheckIn and CheckOut data in order to be claimed.
VCR2025	appointment	Appointment overlaps with another appointment.
VCR2026	appointment	Early visit is missing early visit reason.
VCR2027	appointment	Late visit is missing late visit action.
VCR2028	appointment	Missed visit is missing missed visit action.
VCR2029	appointment	Early visit is missing early visit action.
VCR2030	appointment	EVV CheckIn is outside of the allowed radius require a reason code.
VCR2031	appointment	EVV CheckOut is outside of the allowed radius require a reason code.
VCR2032	appointment	Vendor is not approved to send claim ICNs.
VCR2033	appointment	Vendor is not approved to send line level ICNs.
VCR2034	appointment	Cannot submit both claim level and line level ICNs.
VCR2035	appointment	Appointment crosses midnight but only 1 ICN was provided.
VCR2036	appointment	Appointment does not cross midnight but multiple ICNs were provided.
VCR2037	appointment	Appointment is attempting to rollup with other appointments that contain different ICNs.
VCR2038	appointment	Vendor is configured to send ICNs but did not send any.
VCR2039	appointment	Claim was not submitted within the timely filing window.
VCR2040	appointment	Past appointment can no longer be manually modified.
VCR2041	appointment	Must have a provider NPI or provider Medicaid ID.
VCR2042	appointment	Payer does not support claim generation.
VCR2043	appointment	ICNs cannot be re-used for multiple claims.
VCR2044	appointment	Caregiver is not active.
VCR2045	appointment	Provider NPI does not meet requirements for a valid NPI.
VCR2046	appointment	Visit cannot exceed 24 hours.
VCR2047	appointment	Visit duration cannot be zero.
VCR2048	appointment	EVV CheckIn cannot be in the future.
VCR2049	appointment	EVV CheckOut cannot be in the future.
VCR2050	appointment	Manual CheckIn cannot be in the future.
VCR2051	appointment	Manual CheckOut cannot be in the future.
VCR2052	appointment	Cannot claim a visit in the future.
VCR2053	appointment	Visit has an EVV CheckOut without a CheckIn.
VCR2054	appointment	Visit has a manual CheckOut without a CheckIn.
VCR2055	appointment	Visit requires a modifier or includes a modifier that is not allowed.
VCR2056	appointment	Cannot claim a cancelled appointment.
VCR2057	appointment	CheckIn phone number only allowed for IVR CheckIns.
VCR2058	appointment	CheckOut phone number only allowed for IVR CheckOuts.
VCR2059	appointment	Missing provider Medicaid ID.
VCR2060	appointment	Provider must have either NPI or API.
VCR2061	appointment	Members 21 and older must have U3 modifier. Those under 21 must not.
VCR2062	appointment	Rate exceeds max allowable rate.
VCR2063	appointment	Survey question external codes must be valid.
VCR2064	appointment	Care task external codes must be valid.
VCR2065	appointment	For procedure code 99509, members 21 and older must have HB modifier. Those under 21 must have a HA modifier.
VCR2066	appointment	The most recent claim request has failed. View claim history for more information.
VCR2067	appointment	Payer does not support sending voided claims.
VCR2068	appointment	Member is not present in the payer's membership file.
VCR2069	appointment	Appointment cannot be billed outside of the active claim window.
VCR2070	appointment	Appointment overlaps with other scheduled appointments and does not appear to be a valid group visit.
VCR2071	appointment	Payer does not support voiding externally.
VCR2072	appointment	Missing employee on appointment.
VCR2073	appointment	Visit contains invalid survey responses..
VCR2074	appointment	Tax id on appointment does not match the tax id on the provider.
VCR2075	appointment	Procedure code is not a valid code for this payer.
VCR2076	appointment	Appointment can not cross midnight.
VCR2077	appointment	Provider State Registration is missing.
VCR2078	appointment	Provider is not active according to the state roster.
VCR2079	appointment	Visit does not meet the duration requirements for the service code.
VCR2080	appointment	Overnight appointments are not allowed.
VCR2081	appointment	Revenue code is missing or is not a valid code for this payer.
VCR2082	appointment	Visit location type is required for home health services.
VCR2083	appointment	Provider billing settings are required.
VCR2084	appointment	CareBridge is no longer accepting visits for this payer.
VCR2085	appointment	Vendor does not support selected billing frequency.
VCR2086	appointment	Payment is not guaranteed.
VCR2087	appointment	Authorizations in a pending status cannot be billed.
VCR2088	appointment	Visit does not contain a valid ICD-10 diagnosis code.
VCR2089	appointment	This member has a PCSP that has not yet been acknowledged.
VCR2090	appointment	Visit does not contain a valid primary diagnosis code.
VCR2091	appointment	One or more billing settings need to be configured prior to billing this visit.
VCR2092	appointment	Paid appointments cannot be cancelled.
VCR2093	appointment	Claim type is required when billing on more than 1 claim type is enabled.
VCR2094	appointment	Value code is not valid.
VCR2095	appointment	Member DOB on visit does not match member's DOB.
VCR2096	appointment	Start date can not be before admission date.
VCR2097	appointment	If Value Code or Value Code Amount exists, both must be populated.
VCR2098	appointment	Attending Provider NPI and Billing Provider NPI cannot be identical.
VCR2099	appointment	IVR checkin must occur from an authorized member phone number
VCR2100	appointment	IVR checkout must occur from an authorized member phone number
VCR2101	appointment	Occurrence codes are not valid.
VCR2102	appointment	Occurrence code dates are not valid
VCR2103	appointment	Appointment does not contain the same number of valid occurrence codes and dates.
VCR2104	appointment	Attending Provider Taxonomy Code is invalid
VCR2105	appointment	This authorization is still in a pending status. Visits can be complete but not billed until the authorization is active.
VCR2106	appointment	Employment Services are not approved for this visit.
VCR2107	appointment	Provider alternate identifier is required for no auth visits.
VCR2108	appointment	Visit is during a member hold. View Member Details for hold info.
VCR2109	appointment	Member Deeming plan warning.
VCR2110	appointment	T1019 services rendered after 12/31/2025 cannot be billed.
C1001	claim	Taxonomy Code is required.
C1002	claim	Payer Claim Number is required for adjusted claims.
C1003	claim	Provider Medicaid ID is required.
C1004	claim	Total Charges is required.
C1005	claim	Provider address is missing or incomplete.
C2001	claim	Claim could not be rolled up due to in flight claims.
C2002	claim	Appointment has 0 units to bill.
C2003	claim	Claim is not balanced.
C2004	claim	Claim contains invalid durations for one or more billed services.
C2005	claim	Claim line has partial units.
C2006	claim	Primary diagnosis code is not a billable ICD-10 code.
C2007	claim	Claim service dates don't cover line service dates.
C2008	claim	Claim contains appointments with conflicting values for billing.
C2009	claim	Claim line item control number is not unique.
CG1001	caregiver	Employee First Name is missing or invalid.
CG1002	caregiver	Employee Last Name is missing or invalid.
CG1003	caregiver	Employee License Number is missing or invalid.
CG1004	caregiver	Employee ID is missing or invalid.
CG1005	caregiver	Employee Hire Date is missing or invalid.
CG1006	caregiver	Employee Type is missing or invalid.
CG1007	caregiver	Employee Gender is missing or invalid.
CG1008	caregiver	Employee Date of Birth is missing or invalid.
CG1009	caregiver	Employee Medicaid ID is missing or invalid.
CG1010	caregiver	Employee Atypical ID is missing or invalid.
CG1011	caregiver	Employee Zip is missing or invalid.
CG1012	caregiver	Employee SSN is missing or invalid.
CG1013	caregiver	Caregiver Username is missing or invalid.
G1000	NULL	Generic Error
M1000	member	Generic Error
M1001	member	Medicaid ID is missing or invalid.
M1002	member	First Name is missing or invalid.
M1003	member	Middle Name is missing or invalid.
M1004	member	Last Name is missing or invalid.
M1005	member	Address Line 1 is missing or invalid.
M1006	member	City is missing or invalid.
M1007	member	State is missing or invalid.
M1008	member	Zip is missing or invalid.
M1009	member	Date of Birth is missing or invalid.
M1012	member	Eligibility Start Date is missing or invalid.
M1013	member	Eligibility End Date is missing or invalid.
M1014	member	Eligibility end is in the past.
M1015	member	Invalid member Medicaid ID.
M2001	member	Member not associated to an authorization.
M2002	member	Date of Birth is in the future.
M2004	member	Member does not have active Medicaid eligibility
P1000	provider	Generic Error
P1001	provider	Tax ID is missing or invalid.
P1002	provider	Unique Identifier is missing.
P1003	provider	Name is missing or invalid.
P1004	provider	Address Line 1 is missing or invalid.
P1005	provider	City is missing or invalid.
P1006	provider	State is missing or invalid.
P1007	provider	Zip is missing or invalid.
P1010	provider	Submitter ID is missing or invalid.
P1011	provider	Taxonomy Code is missing or invalid.
P1012	provider	Must have either NPI or alt_NPI.
P1013	provider	NPI is missing or invalid.
P1014	provider	Provider end date is in the past.
P1015	provider	Invalid NPI.
P1017	provider	Medicaid ID is missing or invalid.
P1018	provider	Provider has a PO Box address.
P1019	provider	Zip is missing or invalid.
P1021	provider	Atypical ID
P2001	provider	Individual CDAC providers must have a Medicaid ID.
A1000	authorization	Generic Error
A1001	authorization	Authorization Reference Number is missing or invalid.
A1002	authorization	Service Code is missing or invalid.
A1003	authorization	Diagnosis Code is missing or invalid.
A1004	authorization	Provider Unique Identifier is missing.
A1005	authorization	Member Medicaid Id is missing.
A1006	authorization	Effective Date is missing or invalid.
A1007	authorization	Expiration Date is missing or invalid.
A1008	authorization	Max Units is missing or invalid.
A1009	authorization	Auth Limit Type is missing or invalid.
A1010	authorization	Modifier 1 is missing or invalid.
A1011	authorization	Modifier 2 is missing or invalid.
A1012	authorization	Modifier 3 is missing or invalid.
A1013	authorization	Modifier 4 is missing or invalid.
A1014	authorization	Authorization end date is in the past.
A1015	authorization	Attending Provider Name
A2001	authorization	Authorization could not be matched to a provider.
A2002	authorization	Authorization could not be matched to a member.
A2005	authorization	Member is not eligible during the authorized time frame.
A2006	authorization	Provider is not active during the authorized time frame.
A2007	authorization	Cannot change members.
A2011	authorization	No rate found for the procedure code.
A2012	authorization	No unit definitions found for the procedure code.
A2014	authorization	Authorization has multiple lines with different HCPC and modifier combinations in the same file.
A2015	authorization	Authorization is not for CDAC services but is associated to an individual CDAC provider.
A2016	authorization	Service Code is not valid.
A2017	authorization	Invalid NPI.
A2018	authorization	Members 21 and older must have U3 modifier. Those under 21 must not.
A2019	authorization	Rate exceeds max allowable rate.
A2020	authorization	Diagnosis Code must be valid ICD10 code.
A2021	authorization	Rate is missing.
A2022	authorization	Invalid service type for member over 21.
A2023	authorization	Service code is not in the list of authorized services.
A2025	authorization	Attending Provider NPI does not meet requirements for a valid NPI.
A2024	authorization	Attending Provider must have either NPI or AltID.
A2026	authorization	Provider Secondary ID required for procedure code.
A2027	authorization	An authorization for a corresponding service does not exist.
A2028	authorization	Authorization limit type is not allowed.
A2029	authorization	Rate conflicts with one or more authorizations.
A2030	authorization	Authorization Reference Number is missing Line Identifier.
A2031	authorization	Max Units Per Partition calculation not evenly divisible.
A2032	authorization	Authorization contains an invalid taxonomy code for the service code.
A2033	authorization	Diagnosis code cannot be billed as a primary diagnosis code.
MAD1001	member address	Transaction ID is missing or invalid
MAD1002	member address	Transaction DateTime is missing or invalid
MAD1003	member address	Provider Name is missing or invalid
MAD1004	member address	Provider Tax ID is missing or invalid
MAD1005	member address	Member Medicaid ID is missing or invalid
MAD1006	member address	Member ID is missing or invalid
MAD1007	member address	Street Address is missing or invalid
MAD1008	member address	Street Address 2 is missing or invalid
MAD1009	member address	City is missing for invalid
MAD1010	member address	State is missing or invalid
MAD1011	member address	Zip is missing or invalid
MAD1012	member address	Deleted Record is invalid
MAD1013	member address	Inactive Record is invalid
MAD1014	member address	MCO ID is missing or invalid
MAD2001	member address	Member address/phone number could not be matched to a provider.
MAD2002	member address	Member address/phone number could not be matched to a member.
MAD2003	member address	Member Medicaid ID and Member ID are missing; at least one is required
MAD2004	member address	Request to delete address/phone number does not reference an existing address/phone number
MAD2005	member address	Request to inactivate address/phone number does not reference an existing address/phone number
MPN1001	member phone	Transaction ID is missing or invalid
MPN1002	member phone	Transaction DateTime is missing or invalid
MPN1003	member phone	Provider Name is missing or invalid
MPN1004	member phone	Provider Tax ID is missing or invalid
MPN1005	member phone	Member Medicaid ID is missing or invalid
MPN1006	member phone	Member ID is missing or invalid
MPN1007	member phone	Member Home Phone Number is missing or invalid
MPN1008	member phone	Deleted Record is invalid
MPN1009	member phone	Inactive Record is invalid
MPN1010	member phone	MCO ID is missing or invalid
MPN2001	member phone	Member address/phone number could not be matched to a provider.
MPN2002	member phone	Member address/phone number could not be matched to a member.
MPN2003	member phone	Member Medicaid ID and Member ID are missing; at least one is required
MPN2004	member phone	Request to delete address/phone number does not reference an existing address/phone number
MPN2005	member phone	Request to inactivate address/phone number does not reference an existing address/phone number