Payers Video Library

This library contains tutorial and best practice videos for Payer Agencies.

Using Dashboards in the Payer Portal

In this video, you will learn how to navigate your Dashboard and gain valuable insights into your operations.


Authorizations Page Overview

In this video, you will learn how to monitor the status of authorizations and the actions of provider agencies on those authorizations.


Using Authorizations Filters

In this video, you will learn how to sort authorization information by using pre-filtered tabs or by creating personal filters.


Billing Page Overview

In this video, you will learn how to monitor the status of visits that have been exported for claims.


Using Billing Filters

In this video, you will learn how to sort billing information by using pre-filtered tabs or creating a personal filter.


Using the Pre-Billing Checks Filter

One of the most powerful features of the Payer Portal is Pre-Billing Checks. In this video, you will learn quickly search for specific Pre-Billing Checks, and how to address the most common issues.


Viewing the Claim History

In this video, you will learn how to view the history of a claim and other critical billing information.


Reviewing Billing Status

In this video, you will how to identify where a visit is in terminal status.


Creating and Exporting Reports

In this video, you will learn how to create and export reports from almost any page in the Payer Portal.


Using the Settings Page

In this video, you will learn how to use the settings page to create groups and view the records of important data.