Payers Document Library

This Training Guide is intended to help MCO employees understand how to best utilize the CareBridge Payer Platform to manage provider agencies and the members they serve on a day-to-day basis. If at any point you have questions, please reach out to your MCO’s CareBridge Client Relations Manager. 

The purpose of this document is to provide step-by-step instructions for registering and signing in to the CareBridge Payer Portal. We will coordinate with you throughout this process to ensure a smooth registration. 

The Discussions Page in the CareBridge Payer Portal allows MCO employees to communicate both internally within their organization and externally with provider agencies. The Discussions Page of the Payer Portal is designed to help MCO employees manage and prioritize inbound communication from providers and act on critical tasks. 

The Dashboard Page is a collection of key metrics and easy-to-understand data visualizations designed to provide actionable insight into your Provider network and the Members you serve. At times, you may want to view the raw data summarized in a dashboard or export it for further analysis and reporting. You can run and download reports to assist in management of your monitoring and operations.